Terms of service

1. Who this is between

“We”, “us” and “Umurabyo Smart” mean Umurabyo Smart Delivery, Kigali, Rwanda. “You” means the company that registers an account, and the people you authorise to use it on your behalf. These terms cover the web portal, the mobile application and the API.

2. Registration and review

Registering creates an account that cannot yet dispatch. We review each company before activating it, and we may ask for documents establishing that the business and its vehicles are real. We may decline a registration, and we will say why.

You are responsible for the accuracy of what you register — company details, drivers, vehicles and the documents behind them — and for keeping it current. An approval is based on what you told us at the time.

3. Your account and the people on it

Each person who uses the platform needs their own sign-in. Shared logins defeat the audit trail, which is the record we both rely on when something is disputed, so they are not permitted.

You are responsible for who you invite, the roles you give them and removing them when they leave. We provide the controls; the decisions are yours.

4. What we provide

Dispatch, live tracking, proof of delivery, fleet and driver records, and the billing around them, as described on this site. We will give reasonable notice of changes that remove something you depend on.

We do not carry your parcels. The delivery contract is between you and your customer; we provide the system you run it on.

5. Availability

We aim to keep the platform available continuously and will schedule maintenance outside peak delivery hours where we can. We do not currently offer a contractual uptime guarantee, and we would rather say that than publish a figure we cannot yet stand behind.

6. Subscriptions, limits and payment

• Plans are priced per month in Rwandan francs, excluding VAT.
• A published price does not change under you. A new price is a new version of the plan, and your subscription stays on the version it was on until you choose to move.
• Plans carry limits — vehicles, drivers, branches. Reaching one stops you adding more of that thing; it does not interrupt deliveries already in progress.
• Invoices are issued with sequential numbers and are never edited after issue. A correction is a separate credit note, so your records and ours stay reconcilable.
• Unpaid invoices may lead to suspension after notice. Suspension stops new dispatch; it does not delete your data.

7. GPS devices

Trackers supplied by us are provisioned to your company and your vehicles. You are responsible for their physical care while they are fitted. A device reports to one company only, and reassigning it is recorded.

8. Acceptable use

You agree not to:

• Use the platform for anything unlawful, or to move goods you may not lawfully move.
• Attempt to reach another company’s data, or to probe the platform’s security without telling us first — see Security for how to report something.
• Record positions of people who have not agreed to being tracked as part of their work.
• Resell access to the platform as your own product without a written agreement.

9. Your data

Your deliveries, customers, drivers and vehicles are yours. We process them to run the service for you, as set out in the privacy notice. We do not sell them, and we do not use one company’s operational data to advantage another.

You can export your records while your account is active. If you leave, we keep what the law and our retention policy require and delete the rest.

10. Ending the agreement

You may close your account at any time; the subscription runs to the end of the period you have paid for. We may suspend or close an account for non-payment, for a breach of section 8, or where continuing would put other companies or their customers at risk — with notice except where the risk is immediate.

11. Liability

We are liable for failures of the platform itself. We are not liable for the delivery outcomes you contract with your own customers, for a driver’s conduct, or for losses caused by information you gave us that was wrong. The reviewed version of these terms will state the limits precisely; this draft deliberately does not invent a number.

12. Changes to these terms

We will notify account owners of material changes before they take effect. Continuing to use the platform after that is acceptance; if you do not accept, you may close the account and we will refund the unused part of the period.

13. Governing law

These terms are governed by the laws of the Republic of Rwanda, and the courts of Rwanda have jurisdiction.

14. Reaching us

Through the contact page. Notices about your account are also sent to the account owner’s registered email address.